COVID-19 Employee Info

This information is a supplement to the City’s communications to its residents and businesses listed on the COVID-19 Information page

Items Updated the week of September 7, 2020 are in bold: 

This page will be updated weekly moving forward.  

The City’s plan for re-opening, called "Onward Urbandale", can be viewed by clicking on the link above.  

Information on work and City facilities:

  • City Offices will remain closed through September 30, 2020 due to the increased positive numbers in Polk and Dallas counties.  Employees should check with their department directors on wearing casual work attire during the closure.  
  • Face covering should be worn in common areas of work.
  • Employees should not share work spaces or personal office supplies (i.e. staplers, pens, etc.).
  • Updated CDC isolation matrix on how long to stay isolated and away from work if showing COVID-19 symptoms or a positive test without symptoms.

Information on the Families First Coronavirus Response Act (FFCRA) are listed below:

Information for your health includes:

  • If you think you are experiencing symptoms of COVID-19, you should call 2-1-1 (regardless of what County you live in) instead of contacting your local medical provider’s office.  Medically trained staff will be available at 2-1-1 to evaluate your symptoms and direct you to care as needed.  
  • The CDC has lifted its recommendation on nonessential state-to-state travel.  It does still recommend avoiding all nonessential international travel.
  • The City has agreed to waive all typical employee cost shares (coinsurance, copays, etc.) for the treatment of COVID-19 for covered employees and dependents on the Wellness Health insurance plan administered by Wellmark through December 31, 2020.
  • Testing related to COVID-19 will be paid at 100% by the City and will not have associated co-pays, co-insurance or deductible costs.  
  • Wageworks will now let you use your flex health dollars for OTC medicines without a doctor’s prescription – that is effective immediately and in effect for all purchases post 12-31-19.
  • The City’s health insurance provider, Wellmark, offers virtual health care visits with no cost share [expires August 31, 2020] for any appropriate medical and behavioral health visits.  Please use the doctor on demand feature at the Wellmark website.
  • The closures of school systems around the metro and some day cares is a qualifying event for those that participate in dependent care flexible spending dollars. If you wish to change your election for 2020, please email Karla Lower at and she will send you a new enrollment form to change your election. Also, if you are not sure how much you’ve elected in 2020, take a look at your paycheck in e-suite. Find the deduction for dependent care and multiply it by 24.
  • The City has modified (removed/expanded the hours cap) on vacation carryover requirements for 2020 and all vacation carryover requests will still be coordinated at the department level and approved by the City Manager.

COVID-19 Resources