COVID-19 Information

The City of Urbandale believes that trusted communication is critical in handling the COVID-19 situation.  This situation is evolving and we intend to provide up-to-date information.  The City is following the guidelines established by the Iowa Department of Public Health and the Polk County Health Department.  

The City of Urbandale is operating on a normal work schedule.  We are emphasizing precautions to decrease the spread of diseases, which includes frequent hand washing with soap and water for 20 seconds, covering coughs and having employees stay home when sick.  In addition, we have increased the frequency of cleaning the surfaces that could easily spread the virus, such as "high touch" areas and items.  We have also removed toys from certain buildings and programs to limit the spreading of any illness and to sanitize those toys fully. 

Also, if you feel more comfortable we offer many of our services online including permits and class registration

Update: Monday, March 30: Playgrounds Closed; Parks and Trails Remain Open

Urbandale’s parks and trails are currently open to the public for recreation but due to COVID-19 our playground equipment, skatepark, and shelter houses are closed until further notice. All park restrooms and water fountains remain closed and turned off. Tennis, pickleball, and basketball courts will remain open, however, team sports, pickup games, and contact play are prohibited.

Residents are asked to do their part to keep family, friends, neighbors and our community safe. Signs will be posted at each park regarding the closure. The City of Urbandale is keeping your well-being top of mind in everything we do.

While visiting any public space, use your best judgment and at your comfort level. Adhere to recommended CDC guidelines for social gatherings and continue social distancing efforts. If you do not feel well or have been sick, please stay home.

Update: Wednesday, March 25: Digital Library Cards and Business Resources

The library is now offering a digital-only access library cards for people who currently do not have an Urbandale Public Library Card and are interested in checking out eBooks, e-audiobooks, and other online resources. Learn more at: https://www.urbandalelibrary.org/new-digital-access-card/.

COVID-19 is having a significant impact on our health systems and the economy. Urbandale’s Economic Development team has up-to-date information on business assistance programs to take advantage of if needed. We’re partnering with the Greater Des Moines Partnership to lead our regional response and outreach during these challenging business activity times. View the list of information, sources, and programs here.

Update: Tuesday, March 24, 2020: Public Meetings

Tonight’s City Council meeting will be held at 6 PM as scheduled. While City Hall and Council Chambers are closed to the public you can still visit the City Council Meeting Portal to download the agenda, listen to the meeting live, or learn more. Want to learn about or be notified about changes in Board, Commission or Committee Meetings? You can stay up-to-date on all public meetings by visiting the Agenda Center on the City website.

Update: Monday, March 23, 2020: Message from Mayor Andeweg Postponing Mayor’s Bike Ride

As an avid bicyclist and trail user, the highlight of every Spring for me is the Mayor’s Bike Ride. It’s an opportunity to promote cycling and explore Urbandale’s vast trail system. The COVID-19 outbreak has severely impacted many Urbandale activities, including our Parks & Recreation programs. Unfortunately, this includes the Mayor’s Bike Ride scheduled for May 3. We are not canceling it, though—we are just postponing it! We anticipate finding a date sometime later in the year to reschedule the Mayor’s Bike Ride.

In the meantime, please continue to enjoy our parks and trails, but be vigilant and safe in doing so. The link below is to the latest guidelines on safely using parks and trails: https://www.nrpa.org/about-national-recreation-and-park-association/press-room/NRPA-statement-on-using-parks-and-open-space-while-maintaining-social-distancing/

Bob Andeweg
Mayor of Urbandale, Iowa

Update: Thursday, March 19, 2020: Parks, Trails, Classes, and Spring Cleanup

Parks and Trails Remain Open
Urbandale parks, trails, and outdoor shelters are open and can be used at your comfort level. Please note that we don’t sanitize outdoor play structures, playgrounds or equipment. Additional information on best practices for keeping you and your family safe can be found online at the CDC website. Restrooms and water fountains in all parks continue to be closed. Canceling outings and avoiding social contact can be frustrating and difficult amid the spread of coronavirus, but you can still safely enjoy being outdoors at one of the 56 public parks, 36 playgrounds, or 50 miles of paved trails in Urbandale. We encourage people to practice appropriate social distancing and following all the CDC guidelines when it comes to safely interacting with other people. 

Parks & Recreation programs and summer registration suspended until further notice:
In an ongoing effort to keep our residents and patrons safe, we have suspended all Parks & Recreation, Indoor Pool, and Senior Recreation Center classes until further notice. Summer registration for all Parks & Recreation classes, events, programs, and swim lessons are also postponed until further notice.

Spring Clean Up Suspended
The Spring Cleanup Program originally scheduled for Monday, April 20 - Friday, April 24 has been temporarily suspended. This is a very popular program and we will announce a new date soon. You can find more information regarding Spring Cleanup (and many other popular city services and programs) in your water bill, on social media, and right here on the Urbandale website.

Sweater

Update: Tuesday, March 17, 2020 - 5 PM: Updated Information from Mayor Andeweg About Coronavirus (COVID-19)

Earlier this morning, Governor Kim Reynolds issued a State of Public Health Disaster Emergency activating the public health response and recovery aspects of the State Disaster Emergency Plan effective at noon today, Tuesday, March 17. The plan includes closing bars and restaurants with the exception of take-out, drive-through and delivery services; closing fitness Mayor Andewegcenters and gyms; closing theaters; closing casinos; closing senior citizen centers and adult day care facilities; and prohibiting social, religious, sporting and other gatherings of more than 10 people. Read the full plan and proclamation.

In accordance with Governor Kim Reynolds’ State Orders to minimize the community spread of the coronavirus (COVID-19), the City of Urbandale asks residents who normally visit our city buildings for services to conduct their business online or over the phone. A drop box is available outside of City Hall.

As of 5 PM Tuesday, March 17, 2020, all city buildings, departments, and facilities are closed to the public until further notice, including:

  • City Hall, including Council Chambers (Council meetings will continue as scheduled live-streamed)
  • Community Development Department
  • Engineering & Public Works Department
  • Fire Stations
  • Giovannetti Community Shelter
  • Indoor Public Pool
  • Lions Park Shelter
  • Parks & Recreation Department
  • Police Department (foyer is open for phone access, lobby is closed)
  • Public Library
  • Senior Recreation Center
  • Walker Johnston Regional Park softball and baseball fields

City Services Not Impacted at This Time
While City buildings are closed until further notice to reduce the community spread of the coronavirus (COVID-19), City services (such as garbage collection and public safety) are continuing as scheduled.

Public Meetings
Urbandale City Council meetings will continue as scheduled, but will not be open to public attendance. All Council meetings will be live-streamed on WebEx for listening/viewing. All Board, Commission, and Committee meetings are postponed through April 12, 2020, unless otherwise noticed/determined.

Parks & Recreation Department
Any classes, lessons, or programs that are impacted during this time will receive a prorated credit on your Parks & Recreation registration account. This credit can be used for any future classes. Participants with an annual membership (Indoor Pool and Senior Recreation Fitness Memberships) will have the expiration date extended by the number of days we are closed. All facility rentals through April 12 have been canceled.

Community Development Department
Building permit activity can be conducted online. Counter staff is prepared to take your calls at 515-278-3935. If absolutely necessary, City staff will meet in person by appointment only. Inspections will be scheduled online and by phone. Planning applications, submissions, and reviews can be done online and/or with assistance by phone at 515-278-3935.

We continue to monitor the situation by working closely with the Polk County Health Department, Iowa Department of Public Health, and the Centers for Disease Control. We will keep you updated should further actions or cancellations be required. Please continue to refer to this webpage for the most up-to-date information.

Update: Monday, March 16, 2020 - 7:30 PM: Public Safety Services, Garbage Collection, and Inspection Services

As the spread of the virus continues to evolve, residents should expect other changes in services as the City’s response to the COVID-19 virus is implemented. Your health and safety continues to be our most important priority, and we remain committed to keeping you up to date on the actions we are taking as the situation develops.

  • All Police, Fire, and Public Safety related calls for service are being responded to as usual. When possible the Police Department will provide services via phone rather than an officer response (including some phone call reports for minor incidents). Anyone needing Police to respond, or to report a crime, should continue to call WestCom Dispatch. In an emergency, always dial 9-1-1.
  • All training, classes, and events being hosted at the Police and Fire Departments have been suspended until further notice. This includes all community outreach efforts such as the Citizen’s Police Academy, Citizen’s Fire Academy, Culture of Integrity, CPR and Fire Extinguisher Training, etc. 
  • The Police Department lobby will be closed to public access starting at 5 PM on Tuesday, March 17. A phone is available in the foyer in case of emergencies or you can call the general number (515-331-6800) for services that would normally be handled by our front desk personnel, e.g. copies of a report, impound release, citation information, etc.
  • Garbage collection continues to operate as scheduled.
  • The Community Development Department will suspend all rental inspections through Sunday, April 12.

We continue to monitor the situation by working closely with the Polk County Health Department, Iowa Department of Public Health, and the Centers for Disease Control. We will keep you updated should further actions or cancellations be required. Please continue to refer to this webpage for the most up-to-date information.

Update: Monday, March 16, 2020 - 3:40 PM: Public Library Closing, Planning and Zoning Commission Meeting Canceled, and Tuesday Council Meeting Canceled

As the spread of the virus continues to evolve, residents should expect other changes in services as the City’s response to the COVID-19 virus is implemented. Your health and safety continues to be our most important priority, and we remain committed to keeping you up to date on the actions we are taking as the situation develops.

  • The Urbandale Public Library will close at 5 PM today and will remain closed until at least Sunday, April 12.
  • The Planning and Zoning Commission Meeting scheduled for tonight, Monday, March 16 has been canceled.
  • The City Council Meeting scheduled for tomorrow, Tuesday, March 17 has been canceled.

The Library has extended the due dates on all items to Sunday, April 12. Please do not return materials until we have re-opened. No library fines will accrue while the Library is closed. Expiring library cards have been extended to Sunday, April 12. If you receive a notice that your library card is expiring, please disregard it. You will be unable to place holds on items until Sunday, April 12. 

We understand this decision will have an impact on our patrons and the community. Our staff is working hard to identify ways we can continue to offer limited services while our building is closed – and in the face of this changing situation. Our staff will be available by phone to answer your questions; however, hours of availability may vary.

We continue to monitor the situation by working closely with the Polk County Health Department, Iowa Department of Public Health, and the Centers for Disease Control. We will keep you updated should further actions or cancellations be required. Please continue to refer to this webpage for the most up-to-date information.

Update: Monday, March 16, 2020 - 11:30 AM: All Parks & Recreation Classes/Events Suspended 

As the spread of the virus continues to evolve, residents should expect other changes in services as the City’s response to the COVID-19 virus is implemented. Your health and safety continues to be our most important priority, and we remain committed to keeping you up to date on the actions we are taking as the situation develops.

  • All Parks & Recreation programs, classes, lessons, and events at all facilities have been suspended through Sunday, April 12.
  • All Parks & Recreation facility rentals are canceled through Sunday, April 12.
  • Walker Johnston Regional Park softball and baseball fields are closed through Sunday, April 12.
  • The seasonal opening of park restrooms and drinking fountains will be delayed through Sunday, April 12.
  • The Senior Recreation Center, Indoor Public Pool, Lions Park Shelter, and Giovannetti Community Shelter are closed through Sunday, April 12.

We will keep you updated should further actions or cancellations be required. Please continue to refer to this webpage for the most up-to-date information.

Update: Monday, March 16, 2020 - 9:30 AM: Indoor Pool Closed

As the spread of the virus continues to evolve, residents should expect other changes in services as the City’s response to the COVID-19 virus is implemented. Your health and safety continues to be our most important priority, and we remain committed to keeping you up to date on the actions we are taking as the situation develops.

At this time, all programs, classes, lessons, and events at the Urbandale Indoor Public Pool have been suspended.

We continue to monitor the situation by working closely with the Polk County Health Department, Iowa Department of Public Health, and the Centers for Disease Control. We will keep you updated should further actions or cancellations be required. Please continue to refer to this webpage for the most up-to-date information.

Update: Friday, March 13, 2020: Senior Recreation Center Closed

Your health and safety continues to be our most important priority, and we remain committed to keeping you up to date on the actions we are taking as the situation develops. At this time, the Senior Recreation Center will be closed through Friday, March 27. No Senior Programming will take place during this time.

This action is consistent with the closure of all Polk County Senior Center facilities, as well as the medical experts’ advice to discontinue large group meetings to slow the spread of the COVID-19 virus so the medical system is not overwhelmed. We will continue to evaluate our classes and event schedules using information from the CDC and other government resources. Currently, programs at the Urbandale Public Indoor Swimming Pool and Youth and Adult Recreation Programs are being held as scheduled. We will keep you posted should further actions or cancellations be required.

As the spread of the virus continues to evolve, residents should expect other changes in services as the City’s response to the COVID-19 virus is implemented. Please continue to refer to this webpage for the most up-to-date information.

Thursday, March 12, 2020: A Letter From the Mayor

Dear Urbandale Residents, Visitors and Business Community Members –
I wanted to take this time to share with all of you how the City of Urbandale is responding to and preparing for the global Coronavirus outbreak.  City staff have been monitoring the status and impact of the Coronavirus locally and statewide to make sure our community’s actions are informed by the most accurate and authoritative information.  We will continue working with county, state, and federal health officials to protect our residents as best as possible. 

The City of Urbandale intends to continue providing the valued services that our residents, visitors and business community have come to depend on and utilize regularly.  However, it may become necessary to temporarily suspend certain non-essential services or programs to ensure the overall health and well being of the community.  Any information concerning impacts to city services will be shared through broadcast media outlets and the City’s website and social media channels. 

I urge everyone in the Urbandale community to be mindful of the events and to use common sense best practices regarding the Coronavirus.  Please follow the recommendations of health officials (the Polk County Health Department is one good place to start) to protect yourself and others.  

I wish you good health! I also thank you for your cooperation with health recommendations and your patience with any changes to services or programs. 

Sincerely,

Bob Andeweg
Mayor

  1. Mayor & City Council

    Phone: 515-278-3900


  2. City Manager/Administration

    Phone: 515-278-3900


  3. Engineering


    Phone: 515-278-3950


  4. Public Works

    Phone: 515-278-3950


  5. Fire Department


    Phone: 515-278-3970


  6. Police Department


    Phone: 515-222-3321
    Emergency: 911


  7. Parks & Recreation

    Phone: 515-278-3963


  8. Library

    Phone: 515-278-3945


  9. Water Utility


    Phone: 515-278-3940


  10. Community Development (Building Services)


    Phone: 515-278-3935