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Benefit Information
Benefit Representative Contact
The city's dedicated benefits representatives at Gallagher Benefit Services, Inc. are:
- Gallagher Benefits Services Client Services Support Line:
Phone: 833-775-2159
Email
Gallagher Benefits Services Support Team is committed to answering all questions about your benefits, providing assistance in processing or understanding claims, helping you find a provider, interpreting your benefits, making enrollment changes when you have a qualifying event and assisting with all other employee benefit issues.
Benefit Information
2023 Benefit Plan - Required Special Notices
2023 Open Enrollment Highlights Presentation Video
Dental
Delta Dental of Iowa: 800-544-0718
- Delta Dental Website
- Delta Dental Benefit Plan Description 1-1-2019
- Delta Dental Benefit Summary 1-1-2019
Employee Assistance Program (EAP) Employee & Family Resources: 515-244-6090
EFR provides free, confidential, and professional help when needed. Resources include in person sessions, financial tools and resources, elder care assistance, wellness consultations, management consultations, and crisis response services. These are at no cost to you as an employee of the city. For more information call, 800-327-4692.
- Employee and Family Resources Website
- EFR Employee Assistance Services Program Summary (PDF)
- EFR Manager Service Summary (PDF)
- EFR EAP Notice of Privacy Practices
Flex Spending
WageWorks: 877-924-3967
- WageWorks Website (Download forms, Check balances, Set up auto payments)
- Quick Start Guide (PDF)(FAQs and How To)
- Reimbursement Forms
HRA (VEBA 115)TASC: 866-678-8322
- TASC Website
- HRA Reimbursement Form (PDF)
- Q&A About HRA (PDF)
- Q&A About HRA Retiree (PDF)
- Step by Step Instructions for Online Claim Filing (PDF)
Life Insurance
Sun Life: 800-247-6875
- Full-Time Non Union Policy Benefit (PDF)
- Part-Time Non Union Policy Benefit (PDF)
- Full-Time Labor Union Policy Benefit (PDF)
- Full-Time Fire and Police Unions Benefit (PDF)
- Optional Life, LTD, AD&D
Medical
Wellmark, Inc.: 800-622-0005
- Wellmark Website
- NEW for 1/1/2020 *Doctor on Demand* (PDF)
- Visit a doctor on your smartphone, tablet or computer from virtually anywhere!
- Wellmark Medical Claim Form (PDF)
- Wellmark Summary of Benefits and Coverage - Medical Plan (2023)
- Wellmark Summary of Benefits and Coverage - Medical Plan (2022)
- Wellmark Amendment to Summary Plan Description January 1, 2014 (PDF)
- Wellness Plan Benefit Clarification - Gardasil (PDF)
- COVID 19 Addendum 2020 (PDF)
- Transparency and Coverage Rule
Wellmark Summary Plan Descriptions
Prescriptions
CVS/Caremark
- CVS/CAREMARK Mail Service Pharmacy Fax Form (PDF)
- CVS/CAREMARK Mail Service Order Form (PDF)
- CVS Website
Vision
Avesis: 800-828-9341
VOYA - Vision Financial Group
457 Deferred Compensation - Rick Schneider, 515-698-6088, rschneider@voyafa.com
Voluntary Accident and Critical Illness Insurance
Sun Life: 800-247-6875
- Accident Insurance Plan Details
- Critical Illness Insurance Plan Details
- Enrollment Form
- Wellness Claims - Online Flyer
LegalShield and IDShield
Member Services: 1-888-807-0407