Benefit Information

Benefit Representative Contact

The city's dedicated benefits representatives at Gallagher Benefit Services, Inc. are:

• Gallagher Benefits Services Client Services Support Line: 
  Phone: 833-775-2159
  Email

Gallagher Benefits Services Support Team is committed to answering all questions about your benefits, providing assistance in processing or understanding claims, helping you find a provider, interpreting your benefits, making enrollment changes when you have a qualifying event and assisting with all other employee benefit issues.

Benefit Information

2023 Benefit Plan - Required Special Notices

2023 Open Enrollment Highlights Presentation Video

Dental

Delta Dental of Iowa: 800-544-0718

• Delta Dental Website
• Delta Dental Benefit Plan Description 1-1-2019
• Delta Dental Benefit Summary 1-1-2019

Employee Assistance Program (EAP) Employee & Family Resources: 515-244-6090 

EFR provides free, confidential, and professional help when needed. Resources include in person sessions, financial tools and resources, elder care assistance, wellness consultations, management consultations, and crisis response services. These are at no cost to you as an employee of the city. For more information call, 800-327-4692.

• Employee and Family Resources Website
• EFR Employee Assistance Services Program Summary (PDF)
• EFR Manager Service Summary (PDF)
• EFR EAP Notice of Privacy Practices

Flex Spending

WageWorks: 877-924-3967

• WageWorks Website (Download forms, Check balances, Set up auto payments)
• Quick Start Guide (PDF)(FAQs and How To)
  • More About Dependent Care Flex (PDF)
  • More About Health Care Flex (PDF)
• Reimbursement Forms
  • Dependent Care (PDF)
  • Health Care (PDF)

HRA (VEBA 115)TASC: 866-678-8322

• TASC Website
• HRA Reimbursement Form (PDF)
• Q&A About HRA (PDF)
• Q&A About HRA Retiree (PDF)
• Step by Step Instructions for Online Claim Filing (PDF)

Life Insurance

Sun Life: 800-247-6875

• Full-Time Non Union Policy Benefit (PDF)
• Part-Time Non Union Policy Benefit (PDF)
• Full-Time Labor Union Policy Benefit (PDF)
• Full-Time Fire and Police Unions Benefit (PDF)
• Optional Life, LTD, AD&D

Medical

Wellmark, Inc.: 800-622-0005

• Wellmark Website
• NEW for 1/1/2020  *Doctor on Demand* (PDF)
  • Visit a doctor on your smartphone, tablet or computer from virtually anywhere!
• Wellmark Medical Claim Form (PDF)
• Wellmark Summary of Benefits and Coverage - Medical Plan (2023)
• Wellmark Summary of Benefits and Coverage - Medical Plan (2022)
• Wellmark Amendment to Summary Plan Description January 1, 2014 (PDF)
• Wellness Plan Benefit Clarification - Gardasil (PDF)
• COVID 19 Addendum 2020 (PDF)
• Transparency and Coverage Rule

Wellmark Summary Plan Descriptions

• 2023 Wellness Plan (PDF)

Prescriptions

CVS/Caremark

• CVS/CAREMARK Mail Service Pharmacy Fax Form (PDF)
• CVS/CAREMARK Mail Service Order Form (PDF)
• CVS Website

Vision

Avesis: 800-828-9341

• Avesis Benefit Summary (PDF)
• Schedule of Benefits (PDF)
• Avesis Website

VOYA - Vision Financial Group

457 Deferred Compensation - Rick Schneider, 515-698-6088, rschneider@voyafa.com

• VOYA Participant Form
• Voya Website

Voluntary Accident and Critical Illness Insurance

Sun Life: 800-247-6875

• Accident Insurance Plan Details
  • Accident Insurance Plan Policy (PDF)
  • Accident Insurance - Wellness Cancer Screening Form (PDF)
  • Accident Insurance - Accident Claim Statement Form (PDF)
  • Accident Insurance -Supplemental Claim Statement Form (PDF)
• Critical Illness Insurance Plan Details
  • Critical Illness Plan Policy (PDF)
  • Critical Illness Wellness Cancer Screening Form (PDF)
  • Critical Illness - Claim Statement Form (PDF)
  • Critical Illness - Supplemental Claim Statement Form (PDF)
• Enrollment Form
• Wellness Claims - Online Flyer

LegalShield and IDShield

Member Services: 1-888-807-0407

• LegalShield Plan Details
• IDShield Plan Details
• Enrollment Form
• Informational website