Public Information Officer

The Public Information Officer (PIO) is responsible for providing Police-related information to both local and national news media on events of concern to the public, serving as a liaison between the Police Department and the media. For all other media inquires please contact Derek Zarn, Communications Specialist. To contact a PIO, please contact their supervisor, Sergeant Chad Underwood.

Notifying Media & the Public

The PIO coordinates press releases and press conferences on current criminal investigations, major crimes and at times will update media with details of ongoing investigations. The PIO is also responsible for dissemination of information related to other areas of public interest and / or safety and does so through several social media platforms.

Social Networking

Follow the Urbandale Police Department on TwitterFacebook and Instagram.

Maintaining Rapport

The PIO is charged with developing and maintaining a satisfactory rapport with the various media entities by providing them with timely and appropriate information, and accessibility to police events. Currently there is one primary, and two secondary Public Information Officers within the Urbandale Police Department.

  1. Sergeant Chad Underwood


  2. Public Information Officer

    Physical Address
    3740 86th Street
    Urbandale, IA 50322

    Phone: 515-331-6800

    After Hours Requests

    Westcom Communications Unit
    Phone: 515-222-3321


    (Except Holidays)
    Monday - Friday
    8 a.m. - 5 p.m.