Welcome to the Urbandale Fire Department
On behalf of the men and women of the Urbandale Fire Department, welcome to our website! Our website is designed to provide you with information about your Fire Department and the efforts to achieve our mission of preserving life, protecting property, and promoting safety through education for all of our customers.
Your Fire Department staff is a hard working and dedicated group of people who are proud to serve our customers and do so with pride in their jobs and great care and compassion in the services they provide. Our staff is dedicated to delivering the highest quality customer service whatever the opportunity and you have our commitment that we will do whatever we can to provide services that exceed you expectations.
Through our response efforts, our personnel stand ready to respond however, we realize that fire prevention, fire safety, and injury prevention are our first lines of defense and we believe that public safety education can help make Urbandale a better and safer place. Our website has a great deal of information regarding safety and I am sure that you will find that information useful in keeping your home, family and workplace safe.
While you are in our website, please check out our "Performance Dashboard" which shows some of our performance metrics. If you are here after having received our services, check out our "Customer Service Survey" where you can tell us how we did.
I thank you for stopping by our site and I urge you to look around and learn more about your department and the services we provide. If you have any questions, comments, or would like to learn more about your Fire Department please feel free to contact me. I welcome your participation in the continual development of your department and the services we provide.
We stand ready to serve and we wish you the very best in maintaining a safe and prosperous community.
Jerry Holt, MA, CFO, EFO