As a CALEA accredited agency, Urbandale Police Department is committed to continuous improvement, accountability, and compliance with CALEA standards. These CALEA standards include a requirement that each accredited agency connect citizens to a public comment portal, the purpose of this portal is to receive comments regarding an agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the Accreditation Public Comment Portal is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for investigative purposes. Additionally, there will be no response other than acknowledgement of submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA Accreditation.