Press Release - 2023

January 30, 2023 - Telephone System Upgrade for 9-1-1 

On Tuesday, January 31, 2023, Westcom Emergency Communications Center will be upgrading the 9-1-1 Telephone System which serves the Iowa cities of Clive, Urbandale, West Des Moines, Waukee, Norwalk, and Windsor Heights.

This upgrade will mark the integration of our 9-1-1 Telephone System with Computer Aided Dispatching (CAD) software, bringing improved efficiencies in the flow of information from 9-1-1 callers, through our dispatchers, to emergency responders. The upgrade moves Westcom towards compliance with the National Emergency Number Association’s (NENA) i3 Standard for 9-1-1 Telephone Systems while also increasing capacity to answer 9-1-1 calls, 9-1-1 text messages, and non-emergency calls while enhancing system reliability.

If callers attempting to call 9-1-1 in Clive, Urbandale, West Des Moines, Waukee, Norwalk, or Windsor Heights receive a fast busy signal or otherwise cannot connect to a dispatcher, please hang-up and dial 515-222-3321 to request police, fire, or emergency medical services.

The Westcom Emergency Communications Center has for over 20 years been a model for inter-governmental cooperation and efficiencies, serving as the emergency communication center for the communities of Clive, Urbandale, West Des Moines, Waukee, Norwalk, and Windsor Heights.

January 17, 2023 - Roger Schemmel Named Building Official of the Year by Iowa Association of Building Officials

Roger Schemmel, Building Official for the City of Urbandale, has been named the 2023 Building Official of the Year by the Iowa Association of Building Officials (IABO). The award was presented at the IABO's annual banquet on Thursday, January 12, 2023.
 The Building Official of the Year award is considered to be one of the most prestigious in the building industry. It is given to a building official who has demonstrated outstanding leadership, dedication, and service to the profession.
 "We are thrilled to see Roger recognized for his exceptional work in the field of building code enforcement," said City Manager A.J. Johnson. "He has made a real impact in ensuring the safety and well-being of the citizens of Urbandale, as well as providing guidance to other building officials across the state. He is a true professional and an asset to our community."
 Roger Schemmel has been with the City of Urbandale for over 18 years and has been the building official for the last seven years—and has been a member of the IABO for nearly 20 years. He has also served on several committees and boards, including the IABO Legislative and Education Committees and served as the IABO Chapter President in 2018 and 2019.
 "The IABO organization is proud to recognize Roger Schemmel as the 2023 Building Official of the Year,” said Neil Bombei, IABO President. “His contributions to our field and his dedication to serving the community are truly exemplary.  He is a true ambassador of the IABO brand.”

January 11, 2023 - Urbandale City Council Approves Ballot Language for Bond Referendum for Proposed Community Recreation Complex; Residents to Vote on $43 Million Complex in March

The Urbandale City Council has approved ballot language for a bond referendum that will give residents the opportunity to vote on the proposed $43 million Urbandale Community Recreation Complex (U-Plex).

The U-Plex, which would be located at the southeast corner of Meredith Drive and 152nd in Walnut Creek Regional Park, has been identified as a priority in the city's master planning for more than 16 years. In December 2022, the City Council approved the conceptual design plans and cost projections for the project.

The bond referendum, which will be held on Tuesday, March 7, 2023, will ask residents to vote on whether the City should design, construct, and outfit the U-Plex and associated amenities.

The U-Plex will feature a wide range of amenities, including pickleball courts, an indoor walking track, basketball courts, rentable space, an outdoor regional playground and sprayground, and an indoor playground. The preliminary design was created with community feedback to meet the growing recreational needs of the community.

"Urbandale is a growing and thriving community, and the U-Plex is a testament to that growth," said Jan Herke, Director of Parks & Recreation. "It will provide a wide range of recreational opportunities for people of all ages and abilities and contribute to the overall quality of life in our city."

The language on the ballot will read:
“Shall the City of Urbandale, Iowa, issue its General Obligation Bonds or Capital Loan Notes in an amount not exceeding the amount of $43,000,000 for the purpose of designing, constructing, equipping, and furnishing a new community recreation complex, with related recreational site improvement.”

To view conceptual renderings and for more information about the U-Plex and the bond referendum, visit the City of Urbandale's website at