Division Commander: Lieutenant Rob Johansen is the commander of the Administrative Services Division. Lt. Johansen started his law enforcement career in 1992 attending the Iowa Law Enforcement Academy while working for the Carroll Police Department. In 1993, Lt. Johansen joined the Urbandale Police Department and has served as a patrol officer and detective.
Promoted to Sergeant in 2000, he has supervised in the Patrol Division, Staff Services Division and with the Mid Iowa Narcotics Enforcement Task Force for several years. He has also served on the SWAT (ERT) Team as an operator and as a sniper/marksman. He is a recipient of the department's Medal of Valor.
In September of 2010, Lieutenant Johansen was promoted to his current rank and placed in command of the Administrative Services Division. Responsibilities of this division are C.A.L.E.A. Accreditation, Training, Emergency Management Liaison, Major Event Planning, Fees and Licensing, Records, Human Resources, Internship Program, Property and Evidence, City Auction, and the Office of Professional Standards and Internal Affairs.
You can contact Lt. Johansen at (515) 252-8233 or by email.