Snow Removal Damage

Mailboxes:
Mailboxes not installed in accordance with United States Postal Service specification and damaged during snow plowing operations will not be the responsibility of the City for reimbursement for repair or replacement.  Each mailbox installation should be sufficiently solid to withstand snow-clearing efforts by the City.  In the event a City vehicle damages a properly installed mailbox, the City will install a new green-treated post and/or standard black mailbox.  If the property owner desires a different mailbox, the City will reimburse up to $100 towards the replacement.  If the damage exceeds $100, the property owner will be responsible for any costs above the $100 approved reimbursement by the City.  The City will only reimburse for materials, not labor.

To report a damaged mailbox call Engineering and Public Works (Monday - Friday, 8:00 a.m. to 5:00 p.m.) at (515) 278-3950. 

Vehicles:
The City is responsible for clearing snow and ice on streets and roadways from curb to curb.  When necessary, the City will enact the Snow Ordinance.  When the Snow Ordinance is enacted, all vehicles must be off City streets until the Ordinance is lifted.  Vehicles damaged due to snow and ice control operations must file a claim with the City.  All claims are administered by the City's claims administrator, ICAP.  Once your claim has bee submitted you will be notified by ICAP directly.

To report a damaged vehicle or to request claim form call City Hall at (515) 278-3900.