Services
City Contact Information
GovDeals - Online Surplus Assets Auction
Online Payment
Peddlers Permit
Public Transportation
The Tomorrow Plan
Vacation House Checks
WestPet - Pet Licensing

City Services Guide

 
CITY SERVICE CONTACT
A-C, D-F, G-I, J-l, M-O, P-R, S-V, W-Z  

Animal Control

At Large
(Stray dogs/cats, lost pets, report neglected or
abused animals)

WestCom Dispatch
(515) 222-3321
Report Online

Barking Dog WestCom Dispatch
(515) 222-3321
Report Online
Pet License - Issued by WestPet

WestPet
(866) 447-7248
Oline Form

Wild Animals Service not provided / Private Company
Wildlife Care Iowa State University Wildlife Care Clinic
(515) 294-4009
Building
Permits on File
(Permits, plans, certificates of occupancy, zoning compliance certificates)
Building Division
(515) 278-3935, Email
Request Online
Building Permit Fees
(Residential and non-residential fee estimates)
Building Division
(515) 278-3935, Email
Request Online
License Requirements
(Type of building permit or contractor license required)
Building Division
(515) 278-3935, Email
Request Online
Permit/Inspection Status
(Building permit or inspection status)
Building Division
(515) 278-3935, Email
Request Online
Rental Property Certificate Building Division
(515) 278-3935, Email
Request Online
Businesses
Licenses and Permits
(Liquor, beer, tobacco, pawnbrokers,
second hand goods dealers)

City Clerk
(515) 278-3900
Email
Pay Online

Business Directory
(Urbandale Chamber of Commerce)
Urbandale Chamber
(515) 331-6855
Email
Child Safety
Child Seat Inspections Police Department
(515) 278-3938
A Child Is Missing Program
(Missing person alert system, sign up to help)
A Child is Missing
Kid Fire Safety

Fire Department
(515) 278-3970

Code Enforcement
Sign Violations
(Signs on public property or private property sign violations)
Community Development
(515) 278-3935, Email
Report Online
Zoning Violations
(Business in a residential area, multiple apartments in a single home, too many people living in a house, setback violations)
Community Development
(515) 278-3935, Email
Report Online
Crime Prevention
Abandoned Vehicle

Police Department
(515) 278-3938 or
(515) 222-3321
Report Online

Bicycle Registration

Police Department
(515) 278-3938
Register Online

Crime Reports

Police Department
(515) 278-3938
View Online

Drugs or Alcohol
(Ongoing alcohol parties, suspicious houses, underage drinking)

Police Department
(515) 278-3938 or
(515) 222-3321
Report Online

Prostitution

Police Department
(515) 278-3938 or
(515) 222-3321

Report Online

Vacation House Check

Police Department
(515) 278-3938
Register Online

Construction
Private Construction
(Private property construction concerns, questions)
Building Division
(515) 278-3935, Email
Request Online
Public Construction Project
(Public construction project concern, questions)
Engineering Division
9515) 278-3950, Email
Maps and Drawings Engineering Division
9515) 278-3950, Email
 Drainage
Storm Sewer
(Storm water or drainage concerns or problems)
Engineering Division
9515) 278-3950, Email
Storm Water
(Storm water run-off or pollution concerns or problems)
Engineering Division
9515) 278-3950, Email
Fire Safety
Commercial Buildings
(Inspections, pre-planning, fire code)
Fire Marshal
(515) 278-3970, Email 
Residential Structures
(Home inspections, escape plans)

Fire Marshal
(515) 278-3970, Email 

Community Events
(Station tours, event appearances)
Fire Department
(515) 278-3970,
Email
Fire Hydrant
(Repair, maintenance) 
Water Utility
(515) 278-3940, Email
Human Resources
City Employment
(Open positions, how to apply)
Human Resources
(515) 278-3900, Email
Apply Online
Parks
Litter or Debris

Parks & Recreation
(515) 278-3963, Email

Maps
(Trail maps, park maps, park amenities)
Parks & Recreation
(515) 278-3963, Email
Park Maintenance
(Playground equipment repair, unsafe areas)

Parks & Recreation
(515) 278-3963, Email

Vandalism or Graffiti

Parks & Recreation
(515) 278-3963, Email

Parking 
Parking Ticket Fines

City Clerk
(515) 278-3900
Pay Online

Public Street Violations
(Illegally parked vehicles on City streets, handicap parking violations)

WestCom Dispatch
(515) 222-3321
Report Online

Private Property Violations
(RVs, boats, trailers on private property, inoperable & junk vehicles)
Community Development
(515) 278-3935, Email
Report Online
Peddlers/Vendors
General Information
(Ordinance, times of day, current list)
City Clerk
(515) 278-3900, Email
View Online
How to Apply
(Criminal background form, license application)

City Clerk
(515) 278-3900, Email
View Online
Pay Online

Property Maintenance
Private Property Maintenance
(Garbage, piles of brush, weeds, drainage problems, in need of repair)
Community Development
(515) 278-3935, Email
Report Online
Rental Property
(No certificate, electrical, plumbing, heating, broken windows, water leaks, smoke detectors)
Community Development
(515) 278-3935, Email
Report Online
Recycling
Container Service
(Repair, replacement, additional container)
Metro Waste Authority (MWA)
(515) 244-7336
Missed Collection

Waste Management
(515) 244-7336

(24-GREEN)

Roadway Maintenance
Closure Request
(Block Party Request)
Police Department
(515) 278-3900, Email
Dead Animals
(Dead animal on a sidewalk or street)
Public Works
(515) 278-3950, Email
Snow Removal
(Snow & ice on streets or roadways)
Public Works
(515) 278-3950, Email
Street Repair
(potholes, pavement repairs, curb problems, standing water)
Public Works
(515) 278-3950, Email
Street Sweeping Public Works
(515) 278-3950, Email
Tree Trimming
(Trimming of a tree or shrub interfering with a street or intersection)
Public Works
(515) 278-3950, Email
Senior Center
Urbandale Senior Center
(Programs, meals, general information)
Senior Center
(515) 278-3907, Email
View Online
Sewer
Sanitary Sewer Problems
(Backups, slow draining)
Public Works
(515) 278-3950, Email
Sidewalks
Sidewalk Repairs Engineering Division
(515) 278-3950, Email
Snow Removal
(Unclear sidewalk, trail)
Public Works
(515) 278-3950, Email
Signs
Sign Repair
(Damaged street sign, missing sign)
Public Works
(515) 278-3950, Email
Sign Request
(New street name, stop, yield, speed limit sign)
Public Works
(515) 278-3950, Email
Streetlights
Streetlight Repair
(Flickering, burned out, damaged)

Engineering Division
(515) 278-3950, Email

Swimming Pool
Urbandale Swimming Pool
(General Information, hours, programs, public swim, swim team, wading pools)
Swimming Pool
(515) 278-3963, Email
View Online
Trash Collection
Bulk Item Collection
(Scheduling, fees, collection dates)
Public Works
(515) 278-3950, Email
Container Service
(New container, repairs, replacement, additional containers)
Public Works
(515) 278-3950, Email
Missed Collection Public Works
(515) 278-3950, Email
New Resident
(Move-in, container request)
Public Works
(515) 278-3950, Email
Special Collection
(Move-out, special collection)
Public Works
(515) 278-3950, Email
Water
Account Services
(Start, stop account, billing history, general information)
Water Utility
(515) 278-3940, Email
View Online
Meter Reading
(submit water meter reading)
Water Utility
(515) 278-3940, Email
Yard Waste 
Compost It! Sticker RENEWAL Public Works
(515) 278-3950, Pay Online
Log & Limb Collection
(schedule a collection, fees, requirements)
Public Works
(515) 278-3950, Email
Missed Collection Public Works
(515) 278-3950, Email
Premium Yard Waste Enrollment Public Works
(515) 278-3950, More Info

 


Documents & Information
Peddlers Licensed in Urbandale
Current Street and Roadway Projects
Online Water Utility Accounts
Snow Ordinance Activated
External Funding Request Info
FY2015-2020 Proposed CIP
Urbandale TV Channel Off Air
CIP Committee Meeting
FY2014 Financial Report
View All
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