Water Utility Board of Trustees

View the 2007 Consumer Confidence Report (PDF)

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General Information

The Urbandale Water utility provides water service to residents and businesses within the Urbandale city limits. The Water Utility purchases treated water from the Des Moines Water Works and distributes this water to the Urbandale customers.

The Water Utility has two elevated water storage tanks and three booster stations that supply water to three pressure zones---as well as over 175 miles of water mains ranging in size up to 30” in diameter. 

The Water Utility’s main office is at 3720 86^th Street. For information, please contact the Water Utility at 515-278-3940 or waterdept@urbandale.org.

Information for New Residents

New residents need to contact the Water Utility, within a week from moving in, at 515-278-3940 or waterdept@urbandale.org to establish a new customer account. More information for new residents is available on the New Residents page.

Water Services

• Leak Detection - A faucet or fixture with a leaking stream 1/32” in diameter can leak as much as 205 gallons of water a day or 6,150 gallons of water in a month.
• AMR – Automatic Meter Reading devices are being installed in residents that don’t currently have AMR capability. Please contact the Urbandale Water Utility to have the AMR technology installed in your residence.
• Direct Withdrawal Payments – The Urbandale Water Utility has Direct Pay capability to its customers. This service is free if arranged through the Water Utility and withdrawal is made on the 15^th of each month.

Direct-Pay

What is Direct Pay?

Direct Pay is a free service.  Payment of your monthly water bill is automatic - so you save time, effort and postage.  Plus, electronic banking makes Direct Pay accurate and reliable.

How does Direct Pay work?

You will receive your water bill before the automatic payment is made.  Your financial institution will automatically deduct the amount due from your checking or savings account on the 15th of the month.  The payment will be shown on the account statement your receive from your financial institution.

How do I sign up?

It's easy to sign up for Direct Pay!  Just complete the authorization form, provide a voided check and mail to:

Urbandale Water Utility, 3720 86th Street, Urbandale, IA 50322

You may also bring the completed from to our office or place it in the night depository.  Authorizations received after the 13th of the month will be effective the following month.

How will I submit my monthly meter reading?

Since you will no longer have to mail a payment, you may call the Urbandale Water Utility office with your meter reading or request an Automated Meter Reading System.

Questions?

Call our customer service representatives at 278-3940.