It's been said that "What gets measured, gets done". With that in
mind, the City has been measuring its performance for a number of years now.
The performance measurement program has several benefits.
- First, performance measurement helps the City to know if it is using
its resources efficiently and effectively. By comparing Urbandale's
performance on a number of key indicators to the performance of other
comparable cities, City officials can have a better understanding of how
resources are being used.
- Second, performance measurement helps the City Council to make
decisions on resource allocations.
- Third, performance measurement helps the City focus its resources in
areas where performance is below standards.
The performance measurement program has three components.
- First, Urbandale is a member of the International City/County
Management Association (ICMA)
Center for Performance Measurement (CPM).
The Center serves a performance measurement facilitator for 200 cities
from around North America. These cities collect performance data on
literally hundreds of activities and the CPM prepares comparison reports
that show how each city compares to the other cities on each of the
measures.
- ICMA-CPM Data Report which includes data submitted by Urbandale.
- 2005 (Most current year available)
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Table of Contents (PDF, 179KB)
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Introduction (PDF, 240KB)
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Comparative Performance Information (PDF, 219KB)
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Code Enforcement (PDF, 386KB)
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Facilities Management (PDF, 620KB)
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Fire & EMS (PDF, 810KB)
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Fleet Management (PDF, 570KB)
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Highways & Roadway Maintenance (PDF, 420KB)
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Housing (PDF, 320KB)
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Human Resources (PDF, 391KB)
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Information Technology (PDF, 455KB)
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Library Services (PDF, 1.05MB)
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Parks & Recreation (PDF, 426KB)
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Police Services (PDF, 735KB)
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Purchasing (PDF, 427KB)
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Refuse & Recycling (PDF, 449KB)
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Risk Management (PDF, 523KB)
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Youth Services (PDF, 661KB)
- Second, Urbandale is one of 9 cities in Iowa participating in the
Iowa Citizen's Initiated Performance
Assessment program. Through this program the City is developing
a number of performance measurement indicators from a citizen's
perspective.
- Third, the City conducts a biennial
Citizen Survey to assess residents
opinions about a variety of topics.