Utilities

Electricity & Natural Gas

MidAmerican Energy Company: provides electric and gas services to Urbandale.  MidAmerican Energy Call Center employees can assist with any gas or electric emergencies, help you start, transfer and discontinue service, as well as address billing, payment or service-related questions.

Phone: 1-888-427-5632
Email: onlinecustomerservice@midamerican.com

TV / Internet / Phone

Several providers serve Urbandale and offer an array of services.

CenturyLink 

DIRECTV

Dish Network

Enventis

Mediacom

Windstream

Sanitary Sewer

Urbandale has two Sewer Districts that service residents, the Urbandale Sanitary Sewer District and the Urbandale/Windsor Heights Sanitary Sewer District.  To locate your district, view the Sanitary Sewer Map.  The City's staff can assist with sewer emergencies and service related questions.

Phone: 1-515-278-3950
Email: engpw@urbandale.org

Trash / Recycling / Yard Waste

Trash is collected by the City.  Household recyclables are collected by Waste Management through the metro area's Curb It! program.  Yard waste is collected by the City through the MWA's Compost It! program.  Trash, recycling and yard waste are collected Monday through Thursday.  Trash and yard waste (April - December) is collected every week and recycling is collected every other week. 

City staff can assist with trash and yard waste service questions, new containers, missed collections and special collection services.

Phone: 1-515-278-3950
Email: engpw@urbandale.org

Waste Management staff can assist with recycling service questions and missed collection requests.

Phone: 1-515-244-7336

Water

The Urbandale Water Utility provides water services to Urbandale.  The Utility purchases treated water from the Des Moines Water Works and distributes that water to its Urbandale customers.  Water Utility employees can assist with water emergencies, help you start, transfer and discontinue service, was well as address billing, payment or service-related questions.

Phone: 1-515-278-3940

Web Site: http://urbandalewater.org/

Email: customerservice@urbandalewater.org